Troubleshooting

For QuickTime Users

Make sure QuickTime uses UDP as a streaming transport. Here's how:

• On Mac OS X
  • From the Apple menu choose 'System Prefernces...'.
  • In System Preferences, click the QuickTime icon.
  • Select the tab labeled 'Advanced'.
  • There is a pop up button labeled 'Transport Setup'. Ususally this holds the value 'Automatic' which should work in most cases. If it does not, choose 'Custom...' from the pop up menu.
  • In the resulting sheet choose 'UDP' from the 'Transport Protocol' pop up.
  • Click 'OK' to dismiss the sheet.
  • Close System Preferences.
• On Windows
• Open Control Panel.
• In Control Panel, click the QuickTime icon.
• Select the tab labeled 'Advanced'.
• There is a drop down box labeled 'Transport Setup'. Ususally this holds the value 'Automatic' which should work in most cases. If it does not, choose 'Custom...' from the drop down menu.
• In the resulting dialog choose 'UDP' from the 'Transport Protocol' drop down.
• Click 'OK' to dismiss the dialog.
• Click 'OK' in the QuickTime Preferences dialog to dismiss it.
• Close Control Panel.